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This policy tells you how we use and protect your personal information.
 
Scope:

This Privacy Policy describes how we handle your personal information for your services on the SpamSmack.com website and email servers.

The policy that applies on any of our domains or subdomains is always the policy that appears in the footer of each website.

By accepting the Privacy Policy at registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective on March 11, 2007.

 
Collection:

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We may collect and store the following personal information:

Email address, physical contact information, and (depending on the service used) financial information, such as credit card or bank account numbers; transactional information based on your activities on the site (such as buying our service) correspondence through our site or forum, and correspondence sent to us; IP address information related to the accurate delivery of your email to your end email server; certain domain specific whitelist and blacklist entries.

 
Marketing:
We do not sell or rent your personal information to third parties for any reason or under any condition, ever. We may analyze general non-identifiable spam from your company and/or other companies and use it to improve our services and filtering engines.
 
Use:

Our primary purpose in collecting personal information is to provide you with a safe, effective and efficient spam-free experience. You agree that we may use your personal information to:

Provide the services and customer support you request;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent potentially prohibited or illegal activities

We may disclose personal information to respond to legal requirements or enforce our policies.

We may also share your personal information with:

- Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity.

In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address.

- Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or to report suspected illegal activity.

 
Cookies:

We use "cookies" (small files placed on your hard drive) on certain of our pages to help determine logged-in status, identify referrals, analyze our web page flow, customize our services, provide content and advertising, measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies are that:

We offer certain features that are available only through the use of cookies.
We use cookies to help identify you and maintain your signed-in status.
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.

 
Email Access and Storage:

SpamSmack does not maintain a copy of, nor do we personally access, any client email, except messages sent directly to users at spamsmack.com (e.g. sales@spamsmack.com). We do not permanently store email messages or the email addresses from those whose email may have passed through our service. We do not collect the email addresses of those whose email has passed through our servers. We are in existence to prevent spam, not propagate it. We will never knowingly or intentionally allow the email addresses of our users or the email addresses which pass through our service to be used by others.

SpamSmack maintains your email on our servers only long enough for it to be analyzed by our spam filtering engines and procedures. After said analysis, which usually takes a couple of seconds, your good email (ham) is immediately forwarded to your email server for delivery. The only emails we store are those emails which through the filtering process have been quarantined. Quarantined emails are kept a maximum of seven days then permanently deleted. The quarantine for your emails may only be accessed by approved users with whom your account administrator has shared the appropriate username and password, or users for whom the administrator has set up permissions. We will not under any condition provide to any end-user the username or password for the quarantine without the express written approval of the account administrator. We will not access the quarantine without the approval of the account administrator except to perform routine service, code base maintenance, or troubleshooting.

 
Account Protection:

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify SpamSmack and change your password.
Accessing, Reviewing and Changing Your Personal Information

You can see, review, and change most of your personal information by logging in to your SpamSmack account. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and take other actions otherwise permitted by law.

 
Security:

Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use encryption, passwords, physical security, etc. to protect your personal information against unauthorized access and disclosure. However, as you probably know, email is generally not encrypted. Third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we encourage you to use prudence when emailing sensitive information, whether you use SpamSmack services or otherwise.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. For example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy and will endeavor to do all in our power to protect your privacy, we cannot promise, and you should not expect, that your personal information or private communications will remain private under all circumstances. We restrict access to personal information to SpamSmack employees who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 
Third Parties:
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of the information you disclose to them. SpamSmack does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Should we ever partner or engage in a business relationship with a third party SpamSmack will insist that the third party's privacy policy match our privacy policy as much as reasonably possible. We encourage you to ask questions before you disclose your personal information to others.
 
General:

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted on the Site. If your questions are not answered online, you may write to us at:

SpamSmack.com
761 W 1200 North #300
Springville, UT 84663